|Question about download and shipping movies?|
|What is the requirement system to enjoy the movies ?|
|Connection Speed||ADSL/CATV (Cable) / FTTH (Optical Cable)
You cannot watch movies normally with low speed connection such as DIAL-UP, AIR-EDGE, ISDN, etc.
If a connection problem occured, restarting your computer and router is recommended.
|OS||XP / Vista / Windows 7 and later / Mac OS X Snow Leopard and later|
|Browser PC||Internet Explorer 7, 8 or 9 / Mozilla FireFox / Google Chrome|
|Browser MAC||Safari / Mozilla FireFox / Chrome|
|Media Player||Divx player / Windows Media Player 9 and later / VLC Free Player|
|Physical Memory RAM||256 MB or above|
|What will be the name on my credit card statement ?||On your Credit Card Statement, you will read : SUPERAV|
|Is the payment page secure and safe?||Since our company send credit card number safely by SSL encryption 256 Bits security using Thawte, please forward application with peace of mind.|
|Which credit card are accepted?||Visa or Master card|
|Do you accept paypal or Money order||No sorry, we only accept payment using our SSL Secure System.|
|How do i register for an Account?||You dont need to register for downloading movies, just place your order and pay directly, its faster.|
|I dont receive my email confirmation !|
|If you have ordered using the browser FireFox or IE7, you should not need this email but if not and you still don't find the email we sent you, contact us and we will resend it. To avoid such an issue, please add our email to your Email Safe List.
If you don't find our emails, please verify in your "Junk / Spam" e-mail box. Our emails are usually redirected to the spam mail box.
|More questions about movies !|
|Can i watch movies on my TV, not only on my PC ?||Yes, be sure to have the "DIVX Certified" logo front of your DVD player of your TV.|
|What is the Weight of the movies ?||Between 950mb to 5 gigs.|
|Which Movie Player do you Recommend to watch my movies ?||We recommend to use a DivX Player (divx.com) or Windows Media player.
Try both player to choose your best quality !
|How can i increase the movie quality with the divx player ?||Very easy. In the divx player, go in the tab: Tools > preferences > Video and adjust the "Image Settings". You will see a big difference !|
|How can i have my 3 FREE Movies?||Choose at least 4 movies, once you will reach the payment page, our system will ask you to choose your free movies.|
|What you get: Movies are ALWAYS the source available in either SD or HD or Ultra HD! We offer you the entire movie, never cut scenes.|
|DVD DISC & ADULT TOYS|
|• Minimum order is 4 titles of DVD Disc or Divx Movies for shipping. (no minimum for downloading...)
• We DO NOT accept refund or product exchange in different title, please double check your order before paying !
|Regular Air Mail: 6 to 12 days Anywhere in the world|
|we need 1 day to prepare your package|
|Is my Package Private and Discreet ? :|
|DVD Disc are placed in protective sleeves and mailed in a envelope or box - no invoice and no logo on the package, discreet!
(Please ask if you wish to have the label applied on your DVD disc, it's included and free)
|Does the image cover comes with the dvd ? :|
|The DVD will not include any cover or any label for security custom and privacy reasons. (We have this new policy since we received many complains about receiving image covers which was not enough discreet ...)|
|To avoid payment fraud, SuperAv reserved the rights to cancel any order, if necessary. Customer accepts that he/she is buying the right of viewing the movie, which is conducted by DivX download or DVD as the media. If you order a Movie and we send you all the right information you provided us, since this moment, we can not refund the costumer. You must be over 18 years old to purchase the movies/Adult Toys.|
|We can help with your business start up!|
|If you wish to open an online shop similar to SuperAv but don't have the connection and resources, we can help you.
We can supply you DVD in their real covers (brand new of course), Sex toys, Clothes, underwear or Download movie version.
We can also provide you full support for servers and website platform. We have a large team and employees available for creating from scratch amazing platform working for the web and mobile.
If you wish us to be your supplier, a startup will need a minimal budget of $26 000 .usd. That will include a collection of DVD shipped to your door by flight or download version with the online shop platform using the latest coding technology.
if you are interested, you can contact Shoko for more details at the support: email@example.com.
|For any other request, please contact: firstname.lastname@example.org ~ 24 hours/day (JST)|
SuperAv's Team Support Dept.