|Question about download and shipping movies?|
|What is the requirement system to enjoy the movies ?|
|Connection Speed||ADSL/CATV (Cable) / FTTH (Optical Cable)
You cannot watch movies normally with low speed connection such as DIAL-UP, AIR-EDGE, ISDN, etc.
|OS||XP / Vista / Windows 7 / Mac OS X Snow Leopard and later|
|Browser PC||Internet Explorer 7, 8 or 9 / Mozilla FireFox / Google Chrome|
|Browser MAC||Safari / Mozilla FireFox / Internet Explorer|
|Media Player||Divx player / Windows Media Player 9 and later|
|Physical Memory RAM||256 MB or above|
|What will be the name on my credit card statement ?||On your Credit Card Statement, you will read : SUPERAV|
|Is the payment page secure and safe?||Since our company send credit card number safely by SSL encryption 256 Bits security using Thawte, please forward application with peace of mind.|
|Which credit card are accepted?||Visa or Master card|
|Do you accept paypal or Money order||No sorry, we only accept payment using our SSL Secure System.|
|How do i register for an Account?||You dont need to register, just place your order and pay directly, its faster.|
|I dont receive my email confirmation !|
|If you have ordered using the browser FireFox or IE7, you should not need this email but if not and you still don't find the email we sent you, contact us and we will resend it. To avoid such an issue, please add our email to your Email Safe List.
If you don't find our emails, please verify in your "Junk / Spam" e-mail box. Our emails are usually redirected to the spam mail box.
|More questions about movies !|
|Can i watch movies on my TV, not only on my PC ?||Yes, be sure to have the "DIVX Certified" logo front of your DVD player of your TV.|
|What is the Weight of the movies ?||Between 950mb to 5 gigs.|
|Which Movie Player do you Recommend to watch my movies ?||We recommend to use a DivX Player (divx.com) or Windows Media player.
Try both player to choose your best quality !
|How can i increase the movie quality with the divx player ?||Very easy. In the divx player, go in the tab: Tools > preferences > Video and adjust the "Image Settings". You will see a big difference !|
|How can i have my 3 FREE Movies?||Choose at least 4 movies, once you will reach the payment page, our system will ask you to choose your free movies.|
|Our movies are ONLY Extreme High Quality ! We do not offer low resolution quality or cut scene. We offer you the entire movie.|
|DVD DISC & ADULT TOYS|
|• Minimum order is 4 titles of DVD Disc or Divx Movies for shipping. (no minimum for downloading...)
• We DO NOT accept refund or product exchange in different title, please double check your order before paying !
|Regular Air Mail: 6 to 12 days Anywhere in the world|
|we need 1 day to prepare your package|
|Is my Package Private and Discreet ? :|
|DVD Disc are placed in protective sleeves and mailed in a envelope or box - no invoice and no logo on the package, discreet!
(ask if you want the movies name on the DVD)
|Does the image cover comes with the dvd ? :|
|The DVD will not include any cover or any label for security custom and privacy reasons. (We have this new policy since we received many complains about receiving image covers which was not enough discreet ...)|
|To avoid payment fraud, SuperAv reserved the rights to cancel any order, if necessary. Customer accepts that he/she is buying the right of viewing the movie, which is conducted by DivX download or DVD as the media. If you order a Movie and we send you all the right information you provided us, since this moment, we can not refund the costumer. You must be over 18 years old to purchase the movies/Adult Toys.|
|For any request, please contact: firstname.lastname@example.org ~ 24 hours/day (Jap)|
SuperAv's Team Support Dept.